Datacap Professional Services

The time between identifying a need and implementing a solution is critical for achieving business objectives.  Those objectives, in today’s highly constrained economic environment, are easy to measure: reduce costs, and do it quickly. Datacap Professional Services help you achieve those goals.

With experienced professionals ready to evaluate current business processes, and then design and implement a cost-saving document capture system, Datacap Professional Services delivers faster than overburdened in-house resources.  We can take on any level of implementation, from a technology refresh – upgrading an existing Taskmaster system – to a turnkey implementation, including review of needs, system design, implementation, training, and production cutover.

Gain from Our Experience
What sets Datacap apart from the competition is our capture expertise and innovative Taskmaster technology.  Members of our core Professional Services team each have ten or more years of experience delivering successful Taskmaster implementations.  We bring to you:

• Our experience designing, developing, and implementing hundreds of Taskmaster sites
• A flexible implementation model that adjusts to your project management requirements
• Integration experience with over twenty major backend systems including IBM Content Manager and FileNet, EMC Documentum, Hyland OnBase, Microsoft SharePoint, and all major ERP systems

Leverage our experience and reap the benefits of a faster delivery of a document and data capture solution that meets your business and technology requirements, and is within your budget and time frame.  You save money and are up running faster.

A Team Effort
Our Services personnel have a close working relationship with Datacap Developers and Technical Support to provide a holistic solution tailored to your business needs.  Whatever issue that may arise during implementation, Datacap Professional Services has access to the resources with the answers.  Our online Software Problem Reporting (SPR) system facilitates internal communications and includes a channel for customer communication.

Exemplary Training
Many of the members of our Datacap Services team are also instructors for Datacap University.  They integrate the class topics with their real world implementation experience to deliver the highest quality product training ensuring your personnel can effectively implement and support any Taskmaster application. 

Datacap Services - What we do

Datacap's elite team of Professional Services personnel are document capture specialists.  They will work directly with you or in tandem with a Datacap reseller or integrator to ensure your business objectives are met.  The following services are available:

Pre-Purchase Preparation - Define the Project for Success
Work with an expert, as you plan your solution, to ensure that you get the results you envision. Datacap Consulting brings years of experience and knowledge to every aspect of a project, from planning, needs analysis, and performance measurement.

Process Management - Making Sure Change IS for the Better
Before automating business processes with a capture system, many organizations undergo a formal review and renewal of the rules by which they do business. Datacap has assisted hundreds of organizations through this important process with a rigorous discipline that includes input from all participating departments (Operations, IT, Finance, etc.) and assures effective communications.

System Design and Configuration
Datacap's experienced professionals will help you evaluate your needs, business processes and workflows, and then design the data capture system that best suits them. The result is a written Design Specification that serves as a guide to the implementation – a future reference when enhancements are made in the future.

Implementation
Experience has taught us that every enterprise system brings its own unique requirements. We make sure that the Datacap application works with your systems to your satisfaction. Implementation typically starts off-site, where a replica system is created and configured according to the Design Specification.

Quality Assurance System Testing
Before installation into your environment, Datacap QA specialists review and test the implementation.  This puts a “new set of eyes” on the implementation, apart from the original implementer, an effective way to spot gaps in the solution, before it is delivered to you

Delivery
Designed, implemented and tested, the software configuration is ready for installation.  Delivery is usually done by the same professional who originally implemented the system, guarantying maximum continuity and knowledge of your solution’s nuances.  Based on months each year at customer sites, the delivery team knows how to work in your environment, with your IT infrastructure and regulation.

Form Design
Optimizing a form's design and layout for recognition can often result in superior capture results.  Datacap form designers are experienced in the proper layout and testing of new forms that meet the most demanding requirements.

Advanced Programming, Customization and Special Projects
Faced with a unique challenge in your document processing operations? Devising new applications and solutions is a specialty of our talented team.

Post-Purchase Follow-Up - Add Document Types and Tasks
Use Datacap Consulting services to determine future phases of a system rollout. Whether you want to explore adding new document types, adding functionality, or expanding your system to include additional local or remote users, we'll help make sure you're taking everything into consideration.