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Datacap Technical Support

Datacap is with you Every Step of the Way

Datacap

Datacap customer support provides technical support and customer service to customers and partners to ensure your satisfaction with our products.  Our support team has years of experience analyzing, diagnosing, and solving problems quickly and efficiently. By choosing to use Datacap technology, you have opted for value and quality.  The goal is always to get users up and running as quickly as possible.

As a customer, you have the choice of two support plans to meet your business and technology needs.

Dots Standard Support  Dots  Premium Support

Standard Support

The following services are available to all customers with a Standard Support subscription:

  • Telephone and email support hours 9am-7pm ET, M-F, non-holiday.

  • Support web site available 24/7 providing the following services:

    • Software Problem Report (SPR) system. The SPR system enables customers to submit problem reports, enhancement requests and product questions directly to the Datacap Support staff.
    • Technical Notes are posted by Datacap Support. They are a supplement to product documentation addressing specific product usage and frequently asked questions (FAQs).
    • News and Alerts are automatically broadcast via email to Datacap customers. They often coincide with product enhancements or new releases and may announce the availability of release notes, compatibility guides, technical updates and more.
    • A knowledgebase provides a centralized repository of Datacap product information that may be browsed or searched by customers looking for specific usage or technical information.
  • Software updates and fixes. Updates and fixes are released as they become available.
  • Participation in pre-release programs. This provides you the opportunity to test and evaluate new features and enhancements that may be critical to your future processing plans.

Standard Support protects your software investment by providing technical support and product updates for an annual price. Standard support makes it easy for organizations to keep their Datacap solutions up to date.

Premium Support

Datacap offers the Premium Support plan with extended hours of support and other features. Contact your Datacap Sales Representative or Reseller for more information.

Datacap Technical Support Website

Customers and resellers with a support agreement can use Datacap's Datacap Support Site.  Have your ID and password ready.

Telephone Support

Customers and resellers with a support agreement can reach Datacap Support personnel by telephone (Standard hours are Monday through Friday from 9:00 AM to 7:00 P.M Eastern Time) at 914 366-0100 ext. 207. For business critical applications or peak production periods, special arrangements can be made for 24-hour telephone support.

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